Good afternoon,
yesterday I received my O2 HomeSpot and I have a contract with an unlimited data tarif. I am writing to you because the speed of the internet is really slow. I have seen other discussions/questions similar to this topic, and I wanted to ask some questions as well. I don’t know if I should have written my doubts in those posts, so I am writing a new one. If I should have used their posts, I apologise. I explain my problem/doubts:
I ran some speed tests, and it reaches an average of 5 Mbits at best, even lower. Here below, I write down some data related to the state of the connection:
RSRP: | -77 dBm |
RSRQ: | -12 dB |
RSSI: | -47 dBm |
PCI: | 326 |
ID de celda: | 10285314 |
TAC: | 14573 |
EARFCN: | 6200 |
As recommended, I have checked the nearer internet base station in this website https://www.o2online.de/service/netzstoerung/ , and it seems that there are some restrictions going on. My street is “am vogelsang”, in Göttingen (PLZ 37075). I was wondering if you could inform me if these restrictions are due to an overload of connections, or there is another malfunction at the base station and, if that is the case, if it is being taken care of. I am a bit curious because if I write down another street that is just around the corner (like, literally 1 minute walking from my building), that webpage informs that the connection runs smoothly and without problems.
A few hours ago I tried to explain this problem through O2 Video chat, and the O2 Worker told me that the HomeSpot wasn’t working at all, after seeing the data I have attached above. He adviced me to wait 2 days, and see if it improves. I asked if this problem with the HomeSpot in my street was reported, and he said yes. But he couldn’t explain further if it is due to an overload or malfunctions, the date when it started having problems, and if it was being taken cared of.
When I reboot the homespot device, the speed of the internet improves a bit, and after a few minutes, it goes back to run slow. Sometimes, the colour of the LEDs of the LTE and WiFi change from blue to green. I don’t know if that may help explaining anything, or it means anything at all (sorry again).
Thank you in advance,
Ines.