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Number transfer from O2 to another network

S
Rang

Hi O2 team, 

I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately? Is there any any link/document/email of a person I can contact regarding this matter?

I tried to call the hotline but it wasn't successful.

Thanks in advance and waiting for the immediate release of my number 

 

Shama 

 

edit o2_Tobias: title changed

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Lösung von o2_Tobias 4 February 2021, 15:51

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9 Antworten

S
Rang

Hi O2 team, 

I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately?

I tried to call the hotline but it wasn't successful ..

Thanks in advance and waiting for the number release. 

 

Shama 

 

edit o2_Tobias: because of double-posting moved from Number portability from o2 to other network to here

A

Doppelt:

Number portability from O2 to other network | O₂ Community (o2online.de)

A

Doppelpost:

Number portability from O2 to another network | O₂ Community (o2online.de)

S
Rang

Hi O2 team, 

I’m writing again since i got no response to the last email I wrote regarding the above mentioned topic. I'd like to take my O2 prepaid number to another provider for my new contract. Could you please release my number 0176 **** 4822 for porting immediately?

I tried to call the hotline but it wasn't successful .. Can someone/staff from the O2 English community please respond to this?

Thanks in advance and waiting for the number release. 

 

Shama 

 

edit o2_Tobias: because of double-posting moved from Number portability from o2 to other network to here

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@shamzzz Try the o2 WhatsApp Chat in English for this. Here you must wait up to 7 days for an o2 moderator. Write here please if you have luck. 

https://www.o2online.de/kontakt/whatsapp-chat/

Best regards 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
S
Rang

Thank you so much

o2_Tobias

Hi @shamzzz, 

 

I regret that you had to wait so long. Welcome to our English community. 

 

I combined all 3 messages to this threat. Please do not open several threads for the same topic. We are busy at the moment. Therefore, it takes some days until you receive a reply. 

 

I regret that you would like to terminate your prepaid-card. According to your wish, I have just released your prepaid-number for porting to another provider. 

 

You received a confirmation by SMS. Please contact now your new provider to order the porting of your prepaid-number. We will charge you with the fee of 6,82 €. Please make sure that you have this amount loaded on your old prepaid-card. 

 

If you still have a remaining amount after the porting, fill out this document: payback of remaining amount to your bank-account We will then transfer the remaining amount to your personal bank-account. 

 

I hope that I could be of help to you. 

 

Just feel free to contact our English Community, if you have any further questions. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
S
Rang

Hello Tobias,

 

Thank you for the reply and for the message regarding the portability. 

 

Does the filled-in form need to be given to my bank?

 

Best regards,

Shama 

o2_Tobias

Hi @shamzzz, 

 

thanks for your reply. 

 

No, please send the form to o2 to the following address: 

 

Telefónica Germany GmbH & Co. OHG

o2 Prepaid-Kundenbetreuung

90345 Nürnberg

 

We will then transfer the remaining amount to your personal bank-account that you have written on the form. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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