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New pre-paid sim card no signal

  • July 21, 2025
  • 6 Antworten
  • 38 Aufrufe
M
Einsteiger:in
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Hi,

I bought a new O2 pre-paid sim card today.  The agent in the store said it would take 10-20 minutes to activate and connect, but 8 hours later I still have no signal.

Is it possible that something has not been correctly processed?
edit o2_Solveig 21.07.2025, 2035 Uhr moved from Prepaid → English o2 Community : Mobile 

Lösung von o2_Gerrit

Hello ​@MrTony, that is not so good when you still do not have a signal.

Is your prepaid card active but you do not have a signal at your address or is the card itself not yet activated?

Have you tried to activate the SIM card via our activation page with the SIM number printed on the card?

Best Regards,

Gerrit

 

    6 Antworten

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • July 21, 2025

    Hello ​@MrTony ,
    welcome to our o2 community 😀
    I don't have access to your data here in the community. 
    You are registered with an interested party account. 
    Please call the prepaid hotline again and ask them : 0176 88 85 52 82 , Mon. - Fri. 7 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m., weekdays
    Kind regards,
    Solveig

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    M
    Einsteiger:in
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    • MrTony
    • Autor
    • Einsteiger:in
    • July 23, 2025

    How do I call the prepaid hotline when my phone does not work because it has no signal?

    The whole reason I reached out this way is because I (still) have no signal so I’m unable to make calls!

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • July 24, 2025

    Hello ​@MrTony, that is not so good when you still do not have a signal.

    Is your prepaid card active but you do not have a signal at your address or is the card itself not yet activated?

    Have you tried to activate the SIM card via our activation page with the SIM number printed on the card?

    Best Regards,

    Gerrit

     

    M
    Einsteiger:in
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    • MrTony
    • Autor
    • Einsteiger:in
    • July 24, 2025

    I haven’t tried on your activation page.  The assistant in the store did that for me and said it would take 5 to 10 minutes to become active.

    I’ll try your activation page

    M
    Einsteiger:in
    Forum|alt.badge.img+1
    • MrTony
    • Autor
    • Einsteiger:in
    • July 24, 2025

    OK, it looks like the in-store activation didn’t work, as I have just been through the process in your link and I now have access.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • July 25, 2025

    Thank you for your feedback, ​@MrTony, I am glad to hear that you could activate your SIM card via our website but this has not been a nice experience when the activation via our shop failed in your case.

    Best Regards,

    Gerrit

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