The money has been deducted from my bank successfully few days ago. I still have not received any top up. My package has expired. 
please upgrade my package.

edit o2 Gerrit 04.12.2024 double posting moved to own thread

Hello ​@Roma Khalil,

welcome to our o2 Community 

I have moved your posts together.

Did you order a new pack with data for your prepaid number after topping up via bank transfer?

If you ordered a new pack, did you receive a confirmation via SMS or via E-Mail?

Best Regards,

Gerrit

Thankyou for reply:
No I am waiting for the money to be topped up, so i could order a new pack.
I did not receive any message that money has been credited.

I tried to order a new pack and I received a message, but since no money was there. It was cancelled.

Hello ​@Roma Khalil,

I could take a look, on Saturday your prepaid number has been topped up and then the prepaid data pack M with 5GB for 9,99 € has been activated.

Best Regards,

Gerrit

No, I am talking about another amount. The only reason, I topped up this amount because the money from my bank was not credited. I credited 50 euro. I could send you the transaction details, please look at those for me. 
My 50 euro is still not credited. 
Only 10 euro from sms is topped up.

Hello ​@Roma Khalil,

did you transfer the 50 € to this account of us: 

Hypo Vereinsbank AG
IBAN: DE73 7002 0270 0005 7169 77
BIC: HYVEDEMMXXX

And did you use your phone number plus the 4-digit check number? 

You will recieve this number by sending a free SMS to 56656, with the content “Bank”

Best Regards,

Gerrit