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Mobile bill after contract cancellation

  • 19 November 2020
  • 6 Antworten
  • 132 Aufrufe

Hi,

I’ve cancelled by O2 Mobile contract. But I didn’t download my last three months bill due to stuck in vacation (due to corona lockdown). But when I’m trying log-in into mein o2 to download the bill, its not working. Normally it should work for 90 days.

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

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Lösung von o2_Tobias 15 Dezember 2020, 16:35

Hi @Agsankar

 

thanks for your reply. 

 

Before I am able to send the needed invoices to you, I just need some more data from you. Therefore, you have just got a private message from me from @o2_Support. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

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6 Antworten

Hi @Agsankar 

 

welcome to our community. :relaxed:

Unfortunately the download after contract cancellation is default at the moment. If you agree and the contact address is still valid we are able to send you the desired invoices by mail.

 

Greetings

Hi O2_Manga,

Thanks for the answer. To whom I’ve to communicate my contact address and contract number.

 

Hi @Agsankar

 

thanks for your reply. 

 

Before I am able to send the needed invoices to you, I just need some more data from you. Therefore, you have just got a private message from me from @o2_Support. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Contact address is still same.

Hi @Agsankar

 

until now, I did not receive any message under @o2_Support from you. 

 

Could you already clarify your issue concerning the missing invoices in another way?

 

If you need any further support, please let me know. 

 

Loving greetings,

Tobias

Benutzerebene 7

Dear @Agsankar ,

 

the contact address ist still the same or has it changed?

 

Kind regards,

Andrea

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