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I lost my phone and simcard


Benutzerebene 1

Hallo team,

Yesterday 2 September 2022 at around 9 pm i lost my phone with my wallet on the train when arriving to Stuttgart.

I tried to contact today but i could not reach anybody. Please can you tell me the steps to proceed in this case.

 

Thanks and regards

Sergio

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Lösung von Sergio_27 29 September 2022, 16:33

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12 Antworten

Moin Moin,

should be possible to lock the sim with http://g.o2.de/HL-Sim-sperren

But if you lock the phone than you would be unable to locate the phone.

With a iPhone e.g. finde my phone https://www.icloud.com/find

Benutzerebene 1

I didnt do found my phone. How can i lock and request a new sim card? and is it with the same number?

 

Another issue is that i am still paying for the phone, how to proceed in this case?

Thanks

Benutzerebene 1

Hi again, do you have the means locate and find my phone or track it?

https://www.o2online.de/service/sim-karte/

You have to pay for the phone until it is payed. 

If you lost your phone than contact the „Fundbüro“ (Lost property office) from DB, maybe you have luck.

Benutzerebene 1

Hi again, do you have the means locate and find my phone or track it?

can you tell me if the phone have been used to call or something? 

 

Thanks

No. I am just a normal customer. Some brands as apple have a tracking service.

What kind of phone are u using?

Benutzerebene 1

iPhone 12

Than use https://www.icloud.com/find Login with your Apple account!

Benutzerebene 1

i managed to do this, it seems to be offline so far.

Hello @Sergio_27 , 

I am very sorry that you lost your phone ☹️

But I am also glad that schluej helped you.

Did you already lock your sim card and order a new sim card?

The mobile number stays the same. 

Did you also managed to locate your smartphone with the tracking service from apple or with a call at the lost property office?

This can also be interesting for you:

 

Best regards, 

Manuela

Benutzerebene 1

Thanks, i found the phone.

Hello @Sergio_27 , 

that are very good news! Thank you for keeping us updated. 😊

If you like to you can stay as long as you want in our community.

This article can be very helpful if you have questions to various topics around o2:

 

Best regards, 
Manuela

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