I can't add my bank details for recharge my phone - what is the solution?

I can't add my bank details for recharge my phone what is the solution

Edit o2_Bianca 16.10.25 09:06Uhr: Moved from o2 Prepaid to English o2 Community mobile

Edit o2_Kathi 21.10.25 Title adapted for a better overview

The solution is to do it in chat.

Hello @Justin Kalamparambil Varghess,

welcome to our o2 Community 🙂

Could you contact our colleagues via our chat and get help with recharging?

Best Regards,

Gerrit

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