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Delete old esim's

M
Rang

Hello,

How can I delete/remove esims from my account that are not used any more?

I am sure I had this as an option previously but now I cannot find it anywhere.

Thanks

10 Antworten

o2_Sven

Hello @malarek ,

I assume you mean that you still have multi- or datacards under your contract that are running as esims and aren’t in use by you anymore?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
M
Rang

That is correct @o2_Sven :)

o2_Flo
Benutzerebene 7

Hey @malarek,

You should be able to remove eSIMs in "Mein o2" :)  Can you take a look there? Try “SIM verwalten” or “Tarife & SIM Karten”.

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
M
Rang

Hey @malarek,

You should be able to remove eSIMs in "Mein o2" :)  Can you take a look there? Try “SIM verwalten” or “Tarife & SIM Karten”.

Greetings,
Flo

OK I have gone there…..now what, there are just more options? I have clicked through each one and cannot see the option to remove any

o2_Rebecca

Hi @malarek ,

Sorry for the late response. If you haven’t been able to delete the cards you’re not using anymore here’s the complete path to take in Mein o2:

  1. Navigate to SIM verwalten or Tarife & SIM Karte (depends on wether you own a tariff with the connect option or not)
  2. Choose the card you want to delete
  3. Tap Gerät entfernen

I hope this helps. Let me know if this worked for you 😊

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
M
Rang

Step 2 doesn’t make sense, if I go to my o2 account and select the sim tariff (as we have dsl and 2 mobile phone contracts) I get the summary screen, then I can select Tarife & SIM Karte, from there I do not have an option to select an e-sim. If I select  SIM verwalten there are no sims listed.
 

 

 

o2_Rebecca

Hey @malarek ,

Oh sorry, i described the way to go when using the App. Here in the browser you navigate to SIM-Karte sperren & entsperren and next you choose SIM-Karte deaktivieren.

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
M
Rang

Thanks, but there I always get this:-

 

o2_Rebecca

Hey @malarek ,

Hmm, that’s indeed not optimal. Try deleting cookies and browser history and allow pop-ups for the o2 website. 

Alternatively you can use the Mein o2 App.

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
o2_Rebecca

Hi @malarek ,

Have you been able to delete the unwanted eSims by now? Has deleting cookies and the browser history helped, or were you able to it via App? 

If you still need help, let us know 🌻

Kind regards, Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News

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