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Das Lastschriftverfahren ist aktuell nicht möglich.

  • August 22, 2025
  • 1 Antwort
  • 20 Aufrufe
M
Besucher:in

I cannot top up the account , and have no connection at all even with prepaid pack activated. It says  Das Lastschriftverfahren ist aktuell nicht möglich. And won’t take money from my connected Sepa account 

Lösung von o2_Michi

Hello ​@Maripoli,

welcome to the o2 community. 😊

Did it work in the past or is it the first time you try to use direct debit?

In case there is something wrong with the deduction via direct debit in your customer account, our colleagues from the prepaid team can assist you to fix this. Unfortunately they are not available over the weekend, but back at monday morning 7 am.

o2 Prepaid Hotline

Best regards,

Michi

    1 Antwort

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • Lösung
    • August 23, 2025

    Hello ​@Maripoli,

    welcome to the o2 community. 😊

    Did it work in the past or is it the first time you try to use direct debit?

    In case there is something wrong with the deduction via direct debit in your customer account, our colleagues from the prepaid team can assist you to fix this. Unfortunately they are not available over the weekend, but back at monday morning 7 am.

    o2 Prepaid Hotline

    Best regards,

    Michi

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