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Hey O2 community, I wanted to share my recent experience with O2's service, and I must say I'm really disappointed. I recently purchased an iPhone 15 Pro, Apple Watch Ultra, and a SIM contract as part of a combo pack. However, shortly after making the purchase, I received a mail asking for a deposit amount, which I paid. To my surprise, I later discovered that the payment I made was actually for another Apple Watch Ultra 2, which I wasn't planning on buying.

I've been trying to contact O2 about canceling the second Apple Watch and getting a refund, but unfortunately, I haven't received any response to my emails or calls. The lack of customer service has been truly frustrating.

I even tried reaching out to widerruf@cc.o2online.de, but still, no reply. I really need a complete refund and assistance in returning the second Apple Watch Ultra. I don't want it and it hasn't been delivered yet. Can someone please help me out?

Thanks in advance for any assistance or guidance you can provide!

27.12.2023 12:53 o2_Katja: moved from Apple- iOS

Hello @Mohighulam ,

welcome to the o2 Community 💙.

When exactly did you send in your request to withdraw from the contract to widerruf@cc.o2online.de? Having this processed can take some time, so you might just have to wait a bit for your order to get stopped.

 

Best regards, Sven

I made the request on monday,ie 04/12/2023.my order is going to get delivered today,hope cancellation and return is not a problem even if the product is delivered.

Hello @Mohighulam, three weeks have now passed. How did the repayment go for you? Did you already receive it?

Kind regards Steffen

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