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about ordered new phone

  • October 14, 2025
  • 3 Antworten
  • 35 Aufrufe
A
Besucher:in

I have already ordered new iPhone 17 with contract on 08.10.2025 but still no further information and not yet received what should I do to get information or status about ordered phone could you please answer me about that 

3 Antworten

o2_Daniela
  • o2_DanielaModeratorin
  • Moderatorin
  • October 14, 2025

Hello ​@Amal Aprem,

we're delighted that you've found your way to the o2 community and are registering here - welcome🤗

It's unfortunate that you haven't received any further information about your order. Did you also not receive an order confirmation? Have you already checked your spam folder?

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
A
Besucher:in
  • Amal Aprem
  • Autor
  • Besucher:in
  • October 14, 2025

I have already got a mail from O2 team about (Gesetzliche pflichtinformation) with my vertragzusammenfassung and another documents  AGB etc. but not yet received my phone 

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • October 17, 2025

Hello ​@Amal Aprem,

I could take a look, an order from the 8.10.2025 I did not find, only an order from the 14.10. This order is being worked upon by our logistics team.

You can check the order status on our website or via the Mein o2 app 🙂

Best Regards,

Gerrit

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