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S
Rang

Worst service in Deutschland. I ordered for Internet connection and got appointment today between 12-16. I didn't go to office. All day stayed at home. Waited for O2 morons. Nobody came. I called customer service. Talked with two persons. They only give lies. Then asked me to wait and cut the call.

I called again and told the problem to another lady. She connected me to the chatbot.

 

Nobody should take internet connection from O2. There are many better service providers. O2 is worst. 

 

edit o2_Solveig 26.11.2022, 09:35 Uhr verschoben von DSL → English o2 Community : Broadband &Landline

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Lösung von o2_Giulia 13 December 2022, 14:55

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18 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Actually you waited for Telekom "morons" (sic). You would have been waiting for them if you had ordered your Internet from another provider. But at least you liked what you wrote.

If there are many better providers, why did you choose o2?

What is your question?

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
S
Rang

I chose o2 as I use o2 prepaid and it offerred me some discount. My wife is pregnant and I can't work from home because now, I don't have Internet connection at home. I am waiting and waiting and waiting.....  Other service providers, I found is better and faster... For example 1&1 and Vodafone... But I signed contract with o2 and gave sepa.... I wrote them last week, if they can't provide service on 23 November,.... Cancel the contract as No Service..... As they sent the router, only after complain. 

smoon
Rang
Benutzerebene 4

I chose o2 as I use o2 prepaid and it offerred me some discount. My wife is pregnant and I can't work from home because now, I don't have Internet connection at home. I am waiting and waiting and waiting.....  Other service providers, I found is better and faster... For example 1&1 and Vodafone... But I signed contract with o2 and gave sepa.... I wrote them last week, if they can't provide service on 23 November,.... Cancel the contract as No Service..... As they sent the router, only after complain. 

First of all, congratulations to you and your wife!

You told us here that you had an appointment between 12 and 4p.m. today. As you don´t know, sometimes a Technician does not need to come to your house/flat to activate an DSL Line, sometimes they only need to make some changes in the box on your street.

Have you already tried to connect your Router to the telephone line and check if you get a DSL synchronisation? If the router can get a DSL Synch you can try to setup your internet connection.

S
Rang

My router is connected to the telephone line using dsl cable

WLAN light is blue and Internet light is blinking red and blue.... 

The telephone connection set up is in Building basement. Not sure how will they do it from street, for other tenants, it is made in basement. 

It is showing bitte uberprufen Sie die Verkabelung ihrer o2 homebox

schluej
Rang

Moin Moin,

the main question is, what is the DSL LED are doing?

Could the router is defect… I would like to apply for a factory default reset. On the back there is a little hole. Press the button for 30 seconds to reset the router…

 

Live long and prosper 🖖
S
Rang

Moin Moin,

the main question is, what is the DSL LED are doing?

Could the router is defect… I would like to apply for a factory default reset. On the back there is a little hole. Press the button for 30 seconds to reset the router…

DSL light is not lit... WLAN is blue and Internet light is blinking red and blue 

 

S
Rang

DSL light is off

WLAN light is blue 

Internet light is blinking red and blue 

schluej
Rang

DSL light off = no signal on your phone line!

You have to call the service. Important tell them that the DSL light is OFF!

Live long and prosper 🖖
S
Rang

That is what I wrote initially . They didn't do anything yet. No connection. 

Cassy8
Rang
Benutzerebene 4

Ich vermute , dem Englisch des Verfassers nach, das hier einfach Kommunikationsprobleme herrschen. 
 

ich würde einen lokalen o2 bzw. Partnershop aufsuchen. 

smoon
Rang
Benutzerebene 4

@SamimAmin just to be clear on your first post:

Did you have an appointment to activate your account or was it an approvement for a Technician that should visit you to setup your telephone line?

This is a big difference...

o2_Matze

Hi @SamimAmin 

Welcome to our o2 Community. That sounds like a not so nice experience indeed, i am really sorry.

I guess there is somekind of language barrier, so my suggestion would be to contact our English-speaking postpaid and landline support , which is available via

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

Best regards Matze 

https://g.o2.de/wcr
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

Ich vermute , dem Englisch des Verfassers nach, das hier einfach Kommunikationsprobleme herrschen. 
 

ich würde einen lokalen o2 bzw. Partnershop aufsuchen. 

@Cassy8 Werden Ihm bei DSL Problemen nicht weiter helfen können und zusätzlich habe ich die Befürchtung das bei bestimmten Partnershops der Threadstarter mit einem ungewollten, aufgeschwatzten Vertrag den Shop verlässt. 😗

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Giulia

Hello @SamimAmin,

have you contacted our service in the meantime and arranged for another appointment for your DSL-activation?

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
S
Rang

Hallo Giulia_o2

I have contacted your service and they didn't do anything. On second call they forwarded it to chatbot. Still after 2 weeks no update got for my complaint. 

In the meantime, I asked local o2 shop to schedule another appointment for internet connection. He sets up appointment for 02.12....but later I got mail that it will be done on 07.12......between 08 - 12... Now it is 4 pm, and I don't know if o2 technicians are sleeping or making love with each other...I don't know why, but still I am without Internet connection... 

o2_Lars
Benutzerebene 7

Hello @SamimAmin,

if you order an internet connection you want to use it as soon as possible. This is absolutely understandable. 

However it is possible that there are circumstances that prevent the activation at the desired point in time. It may be that there are maintenances regarding the DSL network in your area that prevent any changes or activations. 

In any case, we always order the earliest possible activation date at the local provider, I am sorry to hear that the activation date has been pushed back to a later date :-/

Please excuse any inconveniences, in such cases also we can only ask for patience :-/

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
S
Rang

Dear Lars

May be customers don't have enough money right now. If all customers will say we will pay O2 after 10 years. In this case, please have patience.

Will O2 wait 10 years and have patience? Or O2 will take actions to get the money as soon as possible?

So, please don't give us absurd reply but fix people who are responsible. 

o2_Giulia

Hello @SamimAmin,

I'm really sorry that your connection could not be activated yet. Unfortunately there seem to be technical problems and we have to wait until the local network provider has been able to resolve the interruption.

We would also welcome a quick solution here, unfortunately the fix is taking longer than expected.

If you are not yet a mobile customer with us, you can order a free test card for one month as an interim solution. It includes unlimited data volume, maybe this will help you.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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