Request to switch from O₂ Home 5G M 100 to O₂ Home M 100 DSL + question about unlimited data plans

Hello ​@Gabriel de Vasconcelos,

welcome to our o2 Community 😀

A technology change from your Home Spot to a DSL plan is possible. If you wish, we would be happy to create a suitable offer for you.

We will send it to you by email in the coming days, and you can review it for a few days. Please check beforehand that you have provided us with your current email address.

The Unlimited plans are mobile phone plans, and a switch would also be possible with your current mobile phone contract.

Best regards

Giulia

Hello, good morning,

Lovely, I will wait for the e-mail then.

For now I appreciate the support on this matter, thank you a lot!

Best Regards,

Gabriel

Hello, ​@Gabriel de Vasconcelos, 

As requested, I've sent you the offer for the o2 Home M 100 Kombi plan including the Fritz!Box 7590 AX via email. Our offers are valid for 8 days, giving you plenty of time to decide if you'd like to accept it. 😊

Here you'll find the product information sheet for [details omitted]. It lists the plan details without any discounts.

Please let me know which unlimited plan you're interested in for your mobile needs, so I can also look into a suitable offer for you. 👉1PO_O2_Mobile_Unlimited_Max_20250319, 1PO_O2_Mobile_Unlimited on Demand_20250319, 1PO_O2_Mobile_Unlimited_Smart_20230405_1.0

Best regards,

Senay

Hello again, and thank you for the offer.

Before I proceed with the new O₂ Home M 100 DSL contract, I would like to confirm one important point:

Will my current O₂ HomeSpot 5G (Home M 100 + HomeSpot 5G option) contract be automatically cancelled or migrated when the new DSL contract is activated?

According to my last bill, my existing HomeSpot contract is active until 24.04.2026, and I want to avoid having two parallel home internet contracts at the same time.
Therefore, I kindly request written confirmation that:

1. The new DSL contract will replace my current 5G HomeSpot contract, or

2. If not, what exact steps I must take to cancel the 5G HomeSpot contract before activating the new DSL connection.

I want to continue with O₂, but I need to be sure that my old HomeSpot contract will not continue billing alongside the new one.

Thank you very much for your help!

Kind regards,
Gabriel de Vasconcelos

​@Gabriel de Vasconcelos, 

thank you very much for your message and for checking this in advance. 😊

No worries — your HomeSpot 5G contract will be automatically deactivated as soon as your new DSL connection becomes active. There won’t be two parallel home internet contracts, and the change from HomeSpot to DSL will happen smoothly and automatically.

So you don’t need to take any additional steps — the transition is handled on our side once the DSL line is live.

Hello ​@Gabriel de Vasconcelos ,

I hope my colleague's response has helped you in your decision to accept the offer.
Would you mind letting us know if you have already decided to accept the offer?

Best regards
Maria

Hello, good afternoon!

First of all, I would express my gratitute for this case, I really appreciate not only an answer, but a solution in such a short notice! And yes, I already accepted the offer, it was mentioned in my O2 profile that my current internet contract will be terminated on 05.12, and the new one will start on the same day, I even received a message informing me that the new router is on the way (under the XXXXXX shippment code).

My only questions so far are the following: I don’t know which kind of router is coming, since the offer and the new contract didn’t mention it, and also how would I be able to give it back the “old” router with the chip after the end of the contract.

Best Regards

Gabriel,

o2_Giulia, 10.11.2025, 17:48: personal data removed

Hello ​@Gabriel de Vasconcelos ,

We are pleased to inform you that you have already received the date for the changeover.
The offer includes the Fritz!Box 7590 AX router. This will be sent to you by mail in the next few days.
Please return the old router via our returns portal after switching to the new tariff.

https://www.o2online.de/service/retoure/

Best regards,
Maria

Hi, I am having several problems with my new o2 Home internet plan, and I would like some help. The issues are:

1. Express Activation not available
I received an email suggesting that I could use the express activation option, but the link always shows “service not available.” This has been the case for the entire week, no matter when I try to access it.

2. Missing configuration information
The email also mentioned that I would receive additional information needed to configure my router, but I never received these details.

3. DSL light keeps blinking
I connected the router and the DSL cable as instructed and left it connected for several days, but the DSL light continues to blink nonstop.
Does this indicate a problem with my line? Or does it mean that a technician really needs to activate the line?

4. Possible earlier technician appointment
If a technician is required, the current appointment is scheduled for 05.12, but unfortunately I will be working on that day.
Is it possible to reschedule the appointment to 28.11? I will be home the whole day and can provide full access.

I appreciate your help and thank you in advance.
Have a great day!

Hello ​@Gabriel de Vasconcelos,

the express activation is indeed not possible if the DSL light keeps blinking and a technician appointment is needed.

Therefore I have asked to chenge it to the 28.11. for the time between 8-12 - as 12-16 can have a little higher risk of delays and the appointment not taking place.

The final decision whether it will happen on 28th is with the technicians who are working for Telekom. You will be informed as soon as possible via E-Mail 🙂

Best Regards,

Gerrit

Hello ​@Gabriel de Vasconcelos, while checking on the activation of your internet, I saw that the colleagues from our department responsible have noted that an express activation is possibke with your router.

Have you tried again to connect your router and check whether DSL light is no more blinking for 60 minutes?

Best Regards,

Gerrit 

Hello, good afternoon!

Here is the current situation with my DSL activation:

• The DSL light on my router has been blinking since I received it about 3 weeks ago.

• I am trying to use the Express Activation, and I understand that for this I need to provide the name of the previous tenant.

• I already contacted my landlord to ask for the previous tenant’s name, but I am still waiting for a response.

• Today I received a call from an O₂ colleague, but unfortunately my German is not good enough to understand the instructions.

• I unplugged and re-plugged everything, restarted the router, and waited more than 60 minutes, but the DSL light still keeps blinking.

• The FRITZ!Box also shows the message: “The DSL connection is faulty. Please check the cable connection.”

I would really like to use the Express Activation to avoid the technician appointment, because of my working hours.
Is there anything else I can do on my side while I wait for my landlord's answer?
Or is the technician visit now the only option?

Thank you very much for your help!

Hello ​@Gabriel de Vasconcelos,

when the light keeps blinking, technician is necessary.

The date and time will be on the 5th, the same as stated in the e-mail to you from beginning of November.

Best Regards,

Gerrit 

Hello, good afternoon!

I would like to kindly request a rescheduling of my technician appointment on December 5th.
Originally, this date was my free day from work, but my workplace has unexpectedly changed the schedule and I am now required to work that morning.

Would it be possible to move the technician visit to the afternoon on the same day (after 13:00 / 1 PM)?

I will be fully available at any time after that, and I really want to make sure the technician can enter the apartment and activate the DSL line properly.

I hope this adjustment is possible, and I really appreciate your help and understanding.

Best regards,
Gabriel

Hello ​@Gabriel de Vasconcelos,

oh, that is not a noice turn of events.

For a change of date a lead time of 6 working days is needed. That means we are to late to change the 5th December.

As it is a new activation you should receive an SMS the day before activation with a link where you can postpone the technician appointment.

For time sensitive concerns I also can recomment to you our english speaking hotline via the 089 66 66 300 81.

Best Regards,

Gerrit

Hello, good afternoon!

Thank you very much for the information.

I tried the link that you mentioned for giving the previous tenant’s name, but unfortunately it shows the message “Es tut uns leid, die Befragung ist bereits beendet.” so it seems the link is no longer available.

However, I finally received the information from my landlord.
The previous tenants were:

xxxxxxxx

If needed, I can provide anything else as well.
Since the link is not working, could you please let me know the best way to send this information to Telekom, or if you can forward it internally?

Thank you again for your support!

Kind regards,
Gabriel

edit o2_Gerrit 02.12.2025 removed names

Hello ​@Gabriel de Vasconcelos,

the information on the previous tenants we cannot forward.

I have requested with the colleagues responsible to change the technician appointment with the Telekom technician to the possibility of an express activation on 5th December.

Best Regards,

Gerrit

Hello Gerrit,

Thank you very much for your quick reply!

If express activation on the 5th of December is still possible, that would be amazing and would help me a lot regarding my work situation.

Thank you again for your support!

Neither express activation nor change of the technician appointment has been possible, ​@Gabriel de Vasconcelos.

The technician will call you before arriving tomorrow.

Best Regards,

Gerrit