Skip to main content
Warum O2
Warenkorb
 Service

Dear O2 Team,

I am currently paying €40 for a 50Mbps plan, and I would like to upgrade to a faster plan. However, when I’ve called multiple times, I’ve been told that I cannot upgrade until my contract ends in July. This seems illogical, especially when other offers, such as the 500Mbps XL Home plan, are available at the same price.

As a long-time customer, I believe it would be reasonable to allow an upgrade prior to the end of my contract, as O2 has done for others in similar situations.

I kindly ask you to review my case and offer a solution. If an upgrade cannot be arranged, I will unfortunately have to consider switching to another provider once my contract ends.

Thank you for your attention to this matter. I look forward to your response.

Kind regards,
Ahmed Kacem EL MAHFOUDH

edit o2_Solveig 10.01.2025, 17:10 Uhr verschoben von o2 Home → English o2 Community 

​@ZaT92 If you don’t have o2 mobile tariff for a combined discount you will pay 44,99 for the tariff + 4,99 Euro for the router rent. When your old plan started?

 

hi ​@Joe Doe ,

From July 2023 and will end on July 2025. 
Yes, I know but also paying 40 euros for just 40MB is too much in 2025, especially when checking other internet providers. 

Kind regards, 

Ahmed Kacem EL MAHFOUDH

paying 40 euros for just 40MB is too much in 2025

What are you talking about? All o2 Home tariffs include unlimited data volume and not just 40 MB. The basic price for o2 my Home S 50 (2022) is also only EUR 29.99 per month. See product information sheet. 

Hello ​@ZaT92,

nice that you have found your way to us and that you have registered here😀
I would have been happy to send you an offer for the extension. However, you are not correctly registered here.The data you are registered
with here is not linked to your My o2 account.  In this article we explain how it works:
Registration for the o2 Community | O₂ Community

Please log in again here with your new data so that we can check for you.

Best regards
Daniela

 

hi  ​@o2_Daniela ,


what do you mean ? both are created with the same e-mail. also I had a previous ticket here that was solved without issue.


Kind regards, 
Ahmed

Hello ​@ZaT92 

what my colleague means is that you are registered here as an interested party.
However, this account is not linked to your customer data.
Please register here with your o2 phone number and we will be happy to send you a renewal offer.
Alternatively, you can also contact the colleagues on the English hotline or the chat.

Best regards,
Maria

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica