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Hi team, 

I have been using the O2 my Home S LTE internet connection since almost 1 year out of the 2 year contract. My current rental apartment contract is ending soon. The new place where I am shifting already has a internet connection. (It’s in the same city)
I want to check if I can terminate my LTE connection sooner. 

I tried to use the check availability function on the O2 website for LTE connection at the new place, however, it comes back with the result that the selected LTE connection is not available at the new place. 

It doesn’t make sense to carry the LTE connection to the new place when it is not available as well. 

Please help. 

Hello @Prashant,

welcome to our o2 Community 😊

If the o2 My Home LTE is not available at your new adress, you can cancel the contract earlier. You can use our online cancellation form for it. Please coose “Außerordentlich” (extraordinary termination ).

You will have to give a short explanation in the text field and you can also upload documents like a copy of the registration certificate for the new address as a proof.

Please let us know if you have any further questions.

Best regards

Giulia

Hello , Prashant, I read your issue and currently I am facing exact same issue will you please give me any update about your issue. What happened later did they terminate your contract did they charge any early termination fees from you, please let me know, Thankyou in advance.

Hello ​@Deo10, great to welcome you to our o2 Community. 💙

It would of course be great if Prashant could get in touch again and tell us about his/her experiences.

In general, I can only agree once again that you must give extraordinary notice if the minimum term of the contract is still running. This also includes proof that you are moving abroad.

If you have any further questions, please let us know and we will provide you with the best possible support. 😊

 

Hello ​@Deo10,

could you already apply for an earlier termination of your Homespot contract, best with the registration certificate for your new address as a proof?

Best Regards,

Gerrit

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