Hello o2 Team,
I just spoke with one of your colleagues and was advised to officially make a complaint. In August 22, I called your customer service regarding my relocation. I had to move to a new apartment on 01 September 22. I was then told that the technician will be in my new apartment mid-September which was within my vacation months. I had to travel out of Germany for about 2 months, and as a result of this your colleague asked me never to worry since I will be on vacations. The customer service also assured me there will be no monthly charge till I return from my vacation since the old contract was literally cancelled and the old router had been sent. However, that is not what happened, my bank was debited for the months even without internet and router. Again, €101 was collected from my account on 19.10.2022 for no reason. I have always been billed from September1 to date but have no internet. I am therefore writing asking for a refund. Thank you.
