Frage

Wo ist meine zweiter email?


Ich habe für o2 my Home M Flex sich anmeldet. Meine erste email von o2 hat “In Kürze erhalten Sie eine zweite E-Mail mit Informationen zum weiteren Vorgehen” gesagt, aber ich habe kein mehr emails bekommt. Wo ist meine zweiter email und wird mein WLAN immer noch verbunden sein? Ich brauche WLAN!!

 

Auf englisch ist für mich besser, aber ich lese auch deutsch.


6 Antworten

Benutzerebene 7
Abzeichen

WLAN / WiFi has nothing to do with o2.

When did you order the DSL connection?

10th October. I am expecting it on 30th October but I am deeply concerned I have not received my ‘next steps’ email or any further information as I cannot afford another month without WLAN.

Benutzerebene 7

Hello @kittyshhh and welcome to our o2 community :-)

I am sorry to hear that you did not recive further information yet. Where exactly did you order your contract? Was it in a shop or a website? Or was it directly on our website?

If you order a new contract you are often prompted to leave a contact number. Did you verify that the number you entered was valid?

regards,

Lars

Hi Lars,

 

i ordered online, and I did leave a contact number but it’s an English number (I only got my German number about a week ago) so I don’t know if that caused any problems. I would update my account with the German number so I can more easily be contacted, but I don’t have an account or a customer number to quote 😕

 

thank you so much for your answer! Let me know what I ought to do - i can go into an o2 store easily if that would help.

Benutzerebene 7

Hello @kittyshhh,

okay, I will tdo my best to help with that. I will send you a private message, you will find it in your Inbox. I am sure we can shed some light on this :-)

Regards,

Lars

Benutzerebene 7

Hello @kittyshhh,

I recieved all necessary information and informed our DSL departement to have a look into this. I am sure you will recieve an answer soon :-)

Regards,

Lars

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