I’ve been a subscriber of the tariff “O2 my Home M” for nearly 3 months. The connection is not stable at all and the maximum speed I can get is around 5 Mb/s, which is terrible. I think it has to do with DSL line parameters and quite likely a way too bad SNR margin value is the point in question. The router’s interface doesn’t give me the parameters and I don’t have any devices to test it.
Ironically, the technician that visited my home to see if everything was OK, thus to inform O2 to activate my subscription tested negative for any issues, and gave approval. Of course I relied on him (he’s a technician at the end of the day) and did nothing but to wait for my router’s arrival to enjoy my new internet connection. To my surprise, it didn’t go well anytime! Not just has my download speed been terrible to date, but also upload has been around 0,70 Mb/s, which is supposed to be around 10 Mb/s.
I contacted O2 Kunden-Hotline a couple of times, they promised me to resolve this issue, but unfortunately they didn’t do anything better than giving promises. They even claimed it’d been due to the router and sent me new one, but no, it’s not made any change.
P.S.: I’ve tried testing my speed via CAT6 cable and everything is the same.