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Upgrade DSL contract

dordzbor
Rang
Benutzerebene 1

Hello,

 

I’d like to upgrade my DSL contract to “DSL my Home L”. I tried the hotline, but nobody picked up.
Can you help with this?

 

Thank you!

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Lösung von o2_Andrea 27 August 2020, 13:59

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8 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@dordzbor Yes you can upgrade here over an o2 moderator. (What I personally prefer) First some question.

1.) did you use a rented Router from o2 or you have you own? Did you pay monthly for a router from o2? Do you want in the der use your own router?

2.) did you have a flex contract or 24 months contract

3.) did you have check the available speed for your adress online at the webpage from o2? 100 Mbit is available?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
dordzbor
Rang
Benutzerebene 1

Hi @Joe Doe 

  1. I have the Home Box 2 from O2, but don't think I pay monthly for it. At least on the invoice, I don't see a separate line for the router.
  2. I have a normal 24 months contract.
  3. I checked the speed and for my address and it says that 100 Mbit is available.

Hope this makes it clearer :) 

Thanks!

 
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@dordzbor if you don’t pay a monthly rent for the o2 Homebox, you can use the Homebox without a monthly rent in the my home L tariff.

Wait now 2-3 days for an offer from an o2 moderator. Have a nice evening. Best regards.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Andrea
Benutzerebene 7

Dear @dordzbor  ,

 

I have sent you an offer for the o2 My Home L to your email address.

If you like the offer, you can order it directly via the link in the email, just click on the button in the email “ Vertrag verlängern".
What do you think about it?

In accordance with the Transparency Regulation, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt. There you will find all product details listed again (without discounts).

 

Kind regards,
Andrea

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dordzbor
Rang
Benutzerebene 1

Hi @o2_Andrea ,

 

Thank you for the email. I accepted the offer and received the confirmation of order in my mailbox.

I have only 1 more question: how long does it take for the change to be made? I saw that it says that it can take up to 3 weeks? Is this true?

Thanks!

o2_Andrea
Benutzerebene 7

Dear @dordzbor  ,
 
I am glad that you like my offer! :grinning:
I have extended your DSL contract by 24 months and changed the tariff to o2 My Home L on 14.9.2020, which is the earliest possible date. ✔
 
The extension of the contract and the tariff change will be confirmed in writing. In the attachment of this e-mail you will find, among other things, a revocation instruction. So if you decide to change your mind after all, that is no problem. The extension of the contract and the change of tariff can be cancelled within 14 days.
 
Have fun with your new tariff! :wink:
For further questions: Just ask!

 

Kind regards,
Andrea

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o2_Andrea
Benutzerebene 7

Dear @dordzbor  ,
 
your contract extension and the changeover have been a while back. So I wanted to find out whether everything worked out as desired and whether you are satisfied with your new tariff.
 
Kind regards,
Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @dordzbor ,

 

since your contract has been extended for some time now, I wanted to ask you if everything worked out as desired. Are you satisfied with your new tariff?

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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