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Hello,

I have made a request for moving my DSL to my new house. It still shows the message that it can take to 48 hours to process. But I made this request 3-4 days ago. What should I do? Should I wait a little more to finish this process or what do you suggest anything other than this?

 

Thanks,

Emre

 

 

Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

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Lösung von esiranli 11 Mai 2021, 17:20

Hello @o2_Giulia ,

I believe I have resolved that problem by getting contact with your colleague via Video-Chat. Thanks.

Best regards,

Emre

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3 Antworten

Hello @esiranli,

 

this takes a little bit too long. Normally you receive a confirmation within two days. If you haven’t got any information by now, please contact our support hotline on 089/787979400.

 

Best regards

Giulia

Hello @o2_Giulia ,

My process has still not confirmed yet. I have called the hotline a bunch of times but it is not answered. Can you please help me? I have to move my new house at 30.05.2021. And I need the Internet as soon as possible. I have requested this approximately 10 days ago. Still it shows same message.

Thanks,

Emre

Hello @o2_Giulia ,

I believe I have resolved that problem by getting contact with your colleague via Video-Chat. Thanks.

Best regards,

Emre

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