Newbie here, so, apologies if this question had been answered previously as I couldn’t find any solutions to my exact question.
So, I’m in the process of moving into a new flat and the current tenant will be passing on their existing contract to me. I received an email from O2 telling me that there is a fee of 29.99EUR to take over the contract, with a link included for me to being the process of taking over the contract. However, when I click the link, which was enclosed, I am told that it will cost 34.99EUR to take over the contract. My question is why am I being given a different figure to the 29.99EUR that the current tenant told me it would cost and O2 stated in their email. I sent an email to the customer services email from which I received the original email and it has been a few days and no response. I need to complete the transfer by Wednesday. Could someone please help.
Lösung von o2_Manga
welcome to our community.
Unfortunately the fee was changed in November 16th 2020 from 29.99 EUR to 34.99 EUR. Maybe the former tennant told you earlier so you got the old price.