Warum O2
Warenkorb
 Service
Gelöst

Slow DSL speed

P
Rang
Benutzerebene 1

Hello,

For the past two days my 50 Mbps connection is working at only 0.5 Mbps download.
Has the download speed been reduced by O2?

Thanks,
Partha
Pinneberg

icon

Lösung von Partha 19 April 2020, 19:39

Zur Antwort springen

4 Antworten

o2_Giulia

Hello @Partha,

 

at the moment your connection looks okay. The current download sync rate is 107,72 Mbit/s.  If you are still having problems, please check your connection with our DSL support app. It can also be switched to English language.

 

Kind regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
P
Rang
Benutzerebene 1

Hello Guilia,

I installed the DSL support app and ran the speed test. The app found the speed to be 21 Mbps.

It has created a case with number 771 805.

Can someone from your team take care of it?

Thanks and best regards,
Partha

o2_Michi

Hi @Partha ,

 

sorry for the delayed answer. Is the speed still @ 21 Mbps? If so, we can take a look into it. :relaxed:

 

Best regards,

Michi

P
Rang
Benutzerebene 1

Hello Michi,

I just ran the speed test again and this time it was ~48Mbps. I think now the speed has improved. I have not done any changes here. I guess something changed from your side which fixed the problem.

Thanks,
Partha

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica