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SEPA Mandat


Benutzerebene 1

Hello!

I would like to ask something about my O2 DSL. 

Although O2 have successfully deducted from my bank account the payment two times, I've received several letters asking to send the SEPA signed through Fax, or through a website. When I opened the website, it showed a message stating “Vielen Dank. Sie haben dem Lastschriftverfahren bereits zugestimmt.”

I wonder could someone help me with this issue. Thanks a lot!

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Lösung von o2_Manga 7 Mai 2021, 17:29

Hi @siaga 

 

welcome back right here in our community. 

You took over the DSL contract from your previous tennant, did you? If so you have to send the SEPA Mandat by fax. Remember the signature because this is all we are waiting for. Your permission to deduct. 

Let me briefly explain why we already started the direct debit. It is a temporary solution to give you some time to send the paper. And the note online is about this matter, but this is not for good. 

Kindly expecting your SEPA mandat otherwise we will change your payment method to transfer. 


Greetings

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3 Antworten

Hi @siaga 

 

welcome back right here in our community. 

You took over the DSL contract from your previous tennant, did you? If so you have to send the SEPA Mandat by fax. Remember the signature because this is all we are waiting for. Your permission to deduct. 

Let me briefly explain why we already started the direct debit. It is a temporary solution to give you some time to send the paper. And the note online is about this matter, but this is not for good. 

Kindly expecting your SEPA mandat otherwise we will change your payment method to transfer. 


Greetings

Benutzerebene 1

Hi @siaga 

 

welcome back right here in our community. 

You took over the DSL contract from your previous tennant, did you? If so you have to send the SEPA Mandat by fax. Remember the signature because this is all we are waiting for. Your permission to deduct. 

Let me briefly explain why we already started the direct debit. It is a temporary solution to give you some time to send the paper. And the note online is about this matter, but this is not for good. 

Kindly expecting your SEPA mandat otherwise we will change your payment method to transfer. 


Greetings

Hi. Thanks for clearing this out. I am okay with bank transfer myself. By the way, does the bank transfer works like you sent me the receipt at the end of each month and then I transfer the required amount?

Benutzerebene 7

HI@siaga 

You will find the exact amount and where to sent the money to in your monthy bill you receive. 

Best Regards.

Matze 

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