Hello,
My DSL contract ended in 03.04.2020, and I have returned the DSL router on 19.05.2020. The O2 online router return portal indicated that my router has been received on 25.05.2020. However, I was billed for the penalty for not returning the router on the invoice of June, and I still cannot see a refund on the invoice of July. In this case, am I too late to return the router that the penalty cannot be refunded? If I am still entitled to the refund, are there any more steps I should take to get back the refund, and how long does the refund process usually take?
Many thanks in advance for the help.
Lösung von berythium
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