Frage

Question regarding changing IBAN and BIC


Dear Community,

 

I have recently bought an O2 DSL connection and received my first invoice. When I initially ordered the connection I did not have a German bank account, so I put in my danish information. However, now I have a German bank account and would like to use this account to pay my bills. However, when I try to change the account online I have two problems:

  1. It only allows be to change the BAN not the BIC nr.
  2. It gives me an error if I try to change the BAN nr.

Can you please guide me how to change my billing information? I prefer if this is possible to do without having to call the hotline, as I usually find it very difficult to get through to someone that speaks English (my fault cuz I barely speak German :D). 

Any help is appreciated! 


4 Antworten

Benutzerebene 7

Hello kregular and welcome to Germany,

within the European Economic Area (EEA) only the International Bank Account Number (IBAN) is needed for credit transfers and direct debits in euros via SEPA. This is the reason why you can only change the IBAN. The Business Identifier Code (BIC) is optional, but can be filled out automatically by the system.

Unfortunately I cannot tell you, why you get the error. Are you sure that the IBAN is correct? German IBAN have 22 digits.

Kind regards,
Alex

Dear Alex,

Thanks for the quick answer and help; it is really appreciated. I tried again today and this time I did not receive the same error message. Instead it came with a success message and notified me that my IBAN was changed and that I would receive an email. However, I have not received any email and on the website the IBAN is still the old one :(. Anyway, I will wait a couple of days and see if the bug gets fixed, else I will have to make the phone-call. I double checked the IBAN and it is correct; I also tried multiple browsers.

Thanks for the help, again!

Best regards,

Mathias

Benutzerebene 7

Dear Alex,

Thanks for the quick answer and help; it is really appreciated. I tried again today and this time I did not receive the same error message. Instead it came with a success message and notified me that my IBAN was changed and that I would receive an email. However, I have not received any email and on the website the IBAN is still the old one :(. Anyway, I will wait a couple of days and see if the bug gets fixed, else I will have to make the phone-call. I double checked the IBAN and it is correct; I also tried multiple browsers.

Thanks for the help, again!

Best regards,

Mathias

It can take some time.

Benutzerebene 7

Hello @kregular and welcome to our o2 community :-)

I had a look into this issue. Under rare circumstances it may happen that changing of the bank account details does not work as intended. You may try at a later time, if it is an urgent matter I recommend in this case to contact our customer service by phone.

Regards,

Lars

Deine Antwort