I was installed today, however I setup my router before the technician came. When I did, it accepted the pin and activated, however this was on the old tenants line who was still active in the wall apparently. So when the technician came and activated me, my Homebox 2 died, the red info light is stuck on, it will not activate via setup when it goes to verify the pin it sits and spins and then it fails, I’ve reset the router many times, called tech support they can’t figure it out. However my old neighbor left his old router in the storage room. I took his FRITZ!box and I plugged it in and logged into the router with the username and password as it doesn’t request a pin and it works fine, the internet works. I don’t know if the pin being accepted on the old tenants line before mine was activated destroyed the pin? The technical team said the box is provisioned to my account, but it will not activate. Also to clarify, the homebox 2 will not even give me an option to put in a pin, it tries to go through setup and fails. I’ve used the web 192.168.1.1 method and the phone app method and the dsl suite method nothing works.
Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL
Lösung von Cryanken
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