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Postpone DSL appointment

A
Rang
Benutzerebene 1

Liebe O2 Arbeiter*Innen,

I wish to postpone the DSL appointment to at least 20.8.2020. I could not do that with the hotline since the hotline is only in German. [note]

Is there an alternative way for English speakers to postpone the date?

mfG,

an anonymous English speaker

 

 

[note] yes: somebody told me it is English too, but how am I intended to access an English speaking service if a German registered voice asks me that? :) https://hilfe.o2online.de/mein-o2-eure-ideen-und-vorschlaege-71/english-hotline-customer-service-ask-for-english-support-in-the-very-first-message-538409

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Lösung von o2_Manga 1 July 2020, 15:56

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7 Antworten

o2_Manga

Hi @anoneng, 

 

welcome to our community. I can forward your request to my colleagues but therefore I need the information if you wish to get the appointment from 8 to 12 am or 12 to 4  pm?

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
A
Rang
Benutzerebene 1

Thanks for the reply, which I totally missed! 8-12 am is better for me.

Would you please cancel the shipping of the hardware? I received the following SMS: “wir haben die Hardware für Ihren Auftrag versandt”. There is no one at home at the moment to receive the hardware.

 

mfG,

o2_Lars
Benutzerebene 7

Hello @anoneng,

I tried to arrange a new date for the activation, you should recieve information soon if this was succesful:

Since you just got in touch with us as you recieved the information that the router was handed over to our logistics partner we unfurtunately have no possibility to stop this. I suggest you get in touch with us as soo nas you return so we can arrange a new shipping.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang
Benutzerebene 1

Hello, thanks for your kindness in advance.

I wish to postpone again the activation of the DSL. Now it is 1st October 2020 in the morning. Is 8-12 am OK?

mfG,

o2_Lars
Benutzerebene 7

Hello @anoneng,

I recommend to infor mus as soon as possible if an apointment has to be postponed to another date. I recommend to conact us at the latest one week in advance via phone. We do not have the possibility to answer in this community on a daily base so although I tried to rearrange the date it is quite possible that it will fail and the technician will try to activate your connection on the 20th.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang
Benutzerebene 1

Hello, thanks for your recommendation.

I am not at home until late September, hence I cannot receive the modem and no technician shall activate my line.

Also, I daily receive calls from O2 office to confirm my postponement to 01.10.2020, 8-12 am. The problem is: I am not a German speaker and I have no German speaker helping me with the call. Is there any way to confirm the postponement circumventing this language barrier? A German e-mail will suit me since it is written. [Said differently: any support for mute German people?]

Best,

o2_Lars
Benutzerebene 7

Hello @anoneng,

we offer several different ways of contact with our customer service, you will find them listed up here. If you prefer you also have the possibility to chose a written contact like for example chat or WhatsApp :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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