Hi English community:
Last week I ordered a DSL connection for my new apartment, whose previous tenant was also a O2 customer. The thing is that inside the no-reply emails I got, a link to the order status was provided. However, I got the following message “Unfortunately, login is currently not possible”.
I cannot even login into Mein 02 with the user/mail I provided nor even recover the password. The website says that user/email are not recognized ????.
Is there any problem regarding the accounts system? I cannot see my order status and need to access since I’m having a problem with number portability.
Additionally, is it possible to be attended in English directly by phone? If so, what is the number/dial option?
Thank you very much!
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