O2 DSL move

Hello,

Currently I am having O2 My Home M DSL connection. Recently, I moved to a new apartment. I am trying to transfer the DSL connection to this address but every time I try to initiate the request, I get a standard message saying  “Your request will be processed and in individual cases, it can take upto 48 hours”. I had to go on vacation and So I couldn’t check on this but it seems the request hasn’t been processed yet. This was almost a month ago. Could you please let me know what should I do here? I should be getting back to work right after the vacation and that seems to be far from possible

Best regards,

Vinay Murthy