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O2 DSL - address change

L
Rang

Hello O2 team,

 

Last October, I upgraded my contract to DSL L from DSL M. Now I am moving over to a new address in Muenchen from May 2021. I would like to change my address but I am not able to do it.

If I try to change the address in my O2 account, I see the following message.

 

DSL

The contract to O2 Home L was changed in October. I dont know why it says it is still in process.

 

Can you please help here?

 

Thanks,

BR,

Abishek.

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Lösung von o2_Matze 18 March 2021, 19:30

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4 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

Please submit your removal request directly to o2 customer service.

o2_Matze

Hi @Laabi3 

Welcome to our o2 Community. 

Do you still need assistance for moving your DSL contact, or did my colleagues arrange everything for you?

Best Regards.

Matze  

 

https://g.o2.de/wcr
L
Rang

Hello Matze,

 

I called the helpline and changed my address successfully.

Thanks for your help.

 

Thanks,

Laabi3

o2_Matze

@Laabi3 Thank you for your feedback, happy to hear that everything went fine. 

Stay safe and best regards.

Matze 

https://g.o2.de/wcr

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