My DLS keeps dropping every 1-5 minutes! Then it takes the router 10-30 minutes to reconnect to the internet. The router is okay. I can always open up o2.box or 192.168.1.1 to check the router status but no internet connection! I've searched the O2 community and found a lot of people having similar issues as me. Below are the list. Since I only know very basic German, I haven’t checked any post in German. These posts are merely from the section of English O2 & DLS. There must be a lot more people impacted by this issue! Yet, O2 customer service hasn't provided a viable solution in none of the following posts except one post in which the O2 customer service basically sent a technician straight to that customer's home.
I've tried O2 My Service App. I've restarted my router, checked DSL connection, LAN connection, called the service number but only automatic messaging system in German... I do not have enough time to wait on the line for that long... I just moved to Germany and can't find a friend close enough to ask him/her to waste his/her much time staying on the O2 customer service number either! And to be frank, I would not like to waste time of any of my friends on this at all. Several posts also mentioned that they had technicians' visits after calling the service number but ended up having the same problem of constant dropping internet.
The DSL service from O2 has become so useless that I can't work from home at the current pandemic time. I do hope to get some real help from this community. Otherwise, my only option
All the posts that have mentioned the problem of constant dropping DSL!
The one post where the problem seemed solved after the O2 customer service basically sent a technician straight to that customer's home.
Lösung von o2_Lars
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