O2 Customer Service, lack of Information on new contracts.

Hi Community, I am writing this message to O2 team. If O2 team see my message, please recognize that, you have customer suffering.

I've just signed a contract with you on May 6th, 2019, once I've got a confirmation letter and I'm sure you've got it.

From here, I want to describe the story in steps

1) after one week from the day of order, I suddenly get the status anymore, the error that showed when I clicked on the status tab what '' due to technical reason this message for one week)

I was able to login but i was not able to see my new contract status

2) After step1 incident happened a week later suddenly I noticed that, now
I am unable to login (as I can not login)
.. When I called I ended up waiting for long hours

3) After I experienced step 2, I was in a stituion or in sate what to do, I kept
calm. All of a sudden one fine morning I received a message on 28th May saying
that your connection is on 27th May, and you can see the status in
the link (tough the link never worked on the same error message as shown in
step2), now you can start using your device with account id and password, and no technician need to enable your account.
I was connected to the router (I did not
or the HW as I am using my own HW), I did not receive a signal, I was looser
once again.

4) As i do not have any control over anything and i am restricted to
see status from my own account, I kept quit and just waited what further can
happen.


5) Today, all of a sudden, I'm sorry, but I'm sorry, but my account is online now back and left so works.


NOW my question is this it happen to everyone? Or is this common and we have it with us? No one cares or gives minimum respect to customer and customer's time. Getting Broad Band here is very critical.