I’ve had a contract with o2 for a year now, two weeks ago my internet stopped working. Since then I have gone to the O2 store many times to try and fix it, because I don’t speak German. They told me to call the technical service, but they don’t speak English. I also been trying to talk to them via text, and they are no help at all. I am tired and frustrated and angry. A couple of friends that speak German called the technical service and they were no help. It is unacceptable that I am paying for a service and nobody is helping or fixing it. Nothing is wrong with the line, they sent a new router and still doesn’t work. It’s been two weeks, with no response, no technical person coming to check, no help, nothing. It is the worst client service I have ever had. You should be ashamed. And also I’ve been trying to make a complaint but it is impossible.
I am beyond angry. You are the worst.
If anybody has a clue on how to either terminate the contract or fix this or make a complaint, I would really appreciate the help.
Lösung von o2_Lars
I am sorry to hear that there were issues regarding your DSL connection. I had a look into this, there were two tickets raised for this.
As a result of the first ticket you recieved a new router from us (If you have not send back the old router already, please do so free of charge using our DSL logistics portal). Unfortunately the new router did not improve the situation.
In such a case it is necessary to get in touch with our technical DSL team again. This happened after you recieved the tipps regarding this here from
As far as I can see the ticket is already solved and your DSL connection is up an running again. Can you confrm this? :-)