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No DSL connection for over a week

B
Rang

I've been calling for a few times now but I keep hearing other information.
We've lost connect to DSL for over a week. 
First time they said. They will fix it in the connection box outside our home.
Then it was a problem in our house.
After checking it's not in our house but in the connection box all along.
Last time I called it was a huge issue and it could take months…
They couldn't offer me any information, any help, any updates.. Nothing.
 

I hope some one can help me here, give me an explanation of what's going on and help us out of this problem.
Working from home.. Have a family at home.. This is no way of doing business for such a company..
I will wait for more information. And please don't ask my to call the costumerservice line.. I'm tired of hearing diffect stories. 
 

With kind regards, 
Your paying costumer.

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Lösung von Benjamin92-2562 13 April 2021, 22:13

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9 Antworten

o2_Matze

Hi @Benjamin92-2562 

Welcome to our o2 Community. 

I am sorry for the trouble you are experiencing.

After reporting the incident to our colleagues at customer service hotline they called the local provider who take cares

of the DSL connections and sents the construcation worker in your special case.

They are called PTI , Produktion Technische Infrastruktur (i am sorry there is no english translation that would get it)

these are they guys that come with these little excavator to get to the wires deep in the ground to fix these when these wires are broken

and often this takes more time than fixing a standard trouble ticket or case. 

So i am deeply sorry, but in this case i can only ask for you patience.

Best Regards Matze   

 

 

https://g.o2.de/wcr
B
Rang

Can you tell me when you expect an update?

Working from home.. I need know what to expect…

You guys would send me a sim for data.. Any updates on that?

 

o2_Matze

Hi @Benjamin92-2562 

My colleagues from Tec Department told me the your line was fixed this morning, can you confirm that? 

Best Regards Matze 

 

https://g.o2.de/wcr
B
Rang

Looks like today I'm online. Hopefully it stays stabile now. Before the huge problems I had dsl connection losses every few hours. I'll notify here if that's the issue again 

o2_Matze

@Benjamin92-2562 

Thanks for your feedback.

I'll notify here if that's the issue again 

Sounds perfect. 

Best Regards Matze

https://g.o2.de/wcr
B
Rang

And it's back offline since last night…. 

o2_Manga

@Benjamin92-2562 

 

did you already complain to the technical support so that my colleagues can reopen the ticket?


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
B
Rang

I did not. New hours later it worked again. But now almost daily we have a dsl connection loss for a few minutes and it comes back online..
 

o2_Manga

@Benjamin92-2562 

 

you should observe the line for a few days and if the connection loss goes on please complain because this is not a normal behaviour.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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