Hallo
My internet connection doesn't work, and keep receiving below msg as in the pic
all the cables are connected, but still not working, it was supposed that the technician would come the 26th April but no one was here
Lösung von o2_Matze
Zur Antwort springenHello
My internet connection doesn't work, and keep receiving below msg as in the pic
all the cables are connected, but still not working, it was supposed that the technician would come the 26th April but no one was here
Edit o2_Bianca: Moved to existing topic
Please contact o2 customer service to arrange a new appointment.
Hello
I am sorry to hear that you DSL connection is not working as it should. I assume you recieved this o2 Homebox from us together with the DSL contract? If you bought this as a used device from someone over the internet it will most probably not work.
As a first step for troubleshooting I recommend to have a look at our o2 my Service App for your smartphone. If the app does not help and the connection still does not work as it should please follow the suggestion of
Regards,
Lars
Hello
Many thanks
Neima
Are there any news? Did you talk to our colleagues at customer service?
If not please call our hotline to get in touch with a colleague to discuss further actions.
Best Regards Matze
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