Hi all,
I have been an O2 customer for good 2 years… and 1 painful month. After my flatmate moved out, he cancelled his 2-year DSL contract with O2 so I signed a new one with the very same conditions but this time - on my name. Same deal, identical router, same flat.
Since the activation (almost a month ago), every day my WiFi network simply disappears from all the devices (all my neighbours’ networks are still visible) for 2-5 min. Today it happened 9 times! After the 3rd crash I managed to reach a guy on the hotline (meanwhile I experienced the 4th crash) who assigned the case number to my problem and promised that the tech support will call me back within 2-3 hours. Nobody called, network keeps disappearing...
What I have tried so far:
- restarting the router
- disabling automatic channel switching
Nothing helped.
Any idea how to approach this problem or how to contact the tech support directly?
I’d be grateful for any suggestions.
Anna
Lösung von o2_Lars
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