I have been an O2 customer for good 2 years… and 1 painful month. After my flatmate moved out, he cancelled his 2-year DSL contract with O2 so I signed a new one with the very same conditions but this time - on my name. Same deal, identical router, same flat.
Since the activation (almost a month ago), every day my WiFi network simply disappears from all the devices (all my neighbours’ networks are still visible) for 2-5 min. Today it happened 9 times! After the 3rd crash I managed to reach a guy on the hotline (meanwhile I experienced the 4th crash) who assigned the case number to my problem and promised that the tech support will call me back within 2-3 hours. Nobody called, network keeps disappearing...
What I have tried so far:
- restarting the router
- disabling automatic channel switching
Any idea how to approach this problem or how to contact the tech support directly?
I’d be grateful for any suggestions.