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Moving to different city


Hello, 

I am sorry for writing in english as my german is not good. I am also sorry if this question was asked before multiple times. I will be moving to different city within Germany in a month or so.  My current DSL contract expires in November 2021. In the new city, I still could not find an apartment. I would be staying in University Guest house. How could I cancel the contract ? I went to local O2 store, the guy said I need Abmeldung. Is it enough to send request letter of cancellation to O2 or I need to attach this abmeldung with the letter? In the end, How will I return the router ?

Thanks,

Anil.

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Lösung von o2_Lars 19 Mai 2021, 13:53

Hello @lost_in_space,

if you want to change the contract owner you can arrange this in the online portal under Mein o2. If you want to cancel to an earlier date since the new tennant is not interested in the DSL tariff you can cancel with a three-months-notice after providing us all necessary documents, namely the “Abmeldebestätigung” and the “Anmeldebestätigung”.

Regards,

Lars

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Can somebody please answer it ?

Benutzerebene 7

Hi @lost_in_space 

Welcome to our o2 Community. 

Maybe you could ask the new tenant of your appartment if he needs a DSL contract?

If so we can make him or her the new contact owner. 

If not things get a bit tricky. 

Standard procedure looks like this: First you make a request to move your DSL to your new address 

(in this case the Universitys Guesthouse) if we can’t activate the DSL contract at your new place you

have to sent the so called “Meldebestätigung” from Einwohnermeldeamt as a proof of your new residence,

then its possible to cancel the contract to an earlier date (important note  you still have to pay a three moth fee 

for the earlier cancellation.)

Best regards Matze      

 

 

Dear @o2_Matze ,

Thank you for the detailed answer. I have sent the request letter along with new work contract and guest house booking to O2 few days back. I am guessing those documents are not enough to cancel the contract.   I want to ask couple of things:

  1. If the new tenant is willing to take over it, how can she/he do it ? What is the procedure to do it ?
  2. My present contract ends on 05.11.2021. It means if the above procedures don’t work, I can cancel my contract  in July or early August without all these documents, may be with only a request letter of cancellation ? Off course it means i need to pay till the end of contract i.e 05.11.2021.

I would really appreciate if you answer them. Thank you for your time.

Regards,

Anil.

Benutzerebene 7

Hello @lost_in_space,

if you want to change the contract owner you can arrange this in the online portal under Mein o2. If you want to cancel to an earlier date since the new tennant is not interested in the DSL tariff you can cancel with a three-months-notice after providing us all necessary documents, namely the “Abmeldebestätigung” and the “Anmeldebestätigung”.

Regards,

Lars

@o2_Matze , @o2_Lars 

I have an o2 DSL contract till April 2022.

However, due to work, I will have to move to a new location within Germany. Initially, I will have temporary accommodation for 3-4 months with already an internet connection at the new location.

In that case, If I cancel the present contract, Will I be charged for all periods till April 2022.

As I will leave from my current address, Should I request for cancellation? 

Hi @usersd 

welcome to our community. :slight_smile:

There are two possibilities how to proceed. First option: you request a move to your new address. Even if there is already a connection in your appartment, you can take your contract with you. For us it is crucial that a port is free in the main distribution box at your new address. It is crucial for us that a port is free in the main distribution box at your new address. Then we can move your contract and you just pay the monthly basic charge as usual. Afterwards you can move again if you find a permanent residence. If there is no free port at your new address we will cancel the contract and charge three basic charges in advance.

The second option is to cancel directly due to the move. Please be careful because you will have to pay the outstanding remaining basic charges at once. If it is no problem just send a cancellation request to our customer service in in Nuremberg.

Telefónica o2 Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg

or fax: 01805-571766

Greetings

 

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