I have cancelled my O2 Contract in Berlin (for an internet line) and it will end on 29.10.2020 after 6 years. However, I have sent many emails to ask to have the service prolonged for another month (until 30.11.2020).
However, I have not received any answer to my many emails and the person I have called at the German telephone number was extremely impolite and hang up the phone.
I find this service from O2 extremely unprofessional. Can anyone working at O2 come back to me and support as soon as possible?
Would like to avoid to send the call I had with your customer service to a German media outlet.