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Issue with connecting to the internet after contract transfer

S
Rang

Hi, 

There is a problem with the DSL connection after transfer of the contract from previous tenant to me. Tried contacting the customer service but no luck apart from creating the case with no: 900419430478. I have attached the pictures showcasing the current router status, O2 service app diagnostic status and the Case created chat. The issue persists from April 8th.

edit o2_Solveig: verscheobn von Router, Software.. → English o2 Community : Broadband/DSL

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Lösung von o2_Matze 16 April 2021, 16:19

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3 Antworten

schluej
Rang

Moin,

Wait 24h if no success call

Kunden-Hotline
089 78 79 79 40 0 *		 Mo.-Fr. 7 - 20 Uhr
Sa. 10 - 18 Uhr

 

Live long and prosper 🖖
S
Rang

I waited for almost a week now, as mentioned the issue is from April 8th. Tried contacting the number mentioned but no luck as the technical team just speaks German and not English.

 

o2_Matze

Hi @Srini 

Welcome to our o2 Community. 

Could you please try it one last time?

Please try another factory reset and setup the router again, i am sure 

after that your DSL should work as planned. 

A green DSL LED is always a good sign. Red Info Light indicates that the router is waiting for the correct PIN to connect. 

Important Info: After a contract transfer you get a new VoIP PIN (the one you use when setting uo the router) via E-Mail.

Did you receive thee- mail with these Infos?

Best Regards Matze 

 

https://g.o2.de/wcr

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