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Internet Not working and no good response(Cable internet)

vor 1 Jahr
1 July 2022
15 Antworten
124 Aufrufe

Kafle
Neuling
3 Antworten

Hi,

My internet was supposed to get activated on 29 june, however it is not working until now, tried calling and raised the ticket still no internet,. I have been paying you from 29th june and you are not making the internet work in my home, very poor customer support.

My phone number (New O2): XXXXXXXXXX

The customer support created the ticket yet no response from them.

Ticket no: XXXXXX

What the F*** is this? Taking my money and not solving the issue and also no good response.

Please fix it up as soon as possible.

Edit o2_Sven: Please do not post any personal data, this is a public community

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Lösung von o2_Manuela 8 July 2022, 12:27

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15 Antworten

Benutzerebene 7

Joe Doe
Star
11340 Antworten
vor 1 Jahr
1 July 2022

@Kafle Cable or DSL? What router you exactly use? Own router or rented from o2? If own, new or used one?

Kafle
Autor
Neuling
3 Antworten
vor 1 Jahr
1 July 2022

I use Cable connection, the router is Fritzbox 6660 from o2 itself.

Benutzerebene 7

o2_Micha
Moderator
9874 Antworten
vor 1 Jahr
4 July 2022

Hi @Kafle thank you very much for your first post in ur community, please feel welcome. 💙
How is it working now? Have you contacted the customer support in the meantime? How is the actual status?
Thanks Joe Doe for your support.

greetings
Michael

Kafle
Autor
Neuling
3 Antworten
vor 1 Jahr
4 July 2022

No, it’s not working. Yes, i called customer support various times, every time they say is our technical team is looking behind it but no results yet. getting frustated with this. Please can you help me in this regards.

Kafle
Autor
Neuling
3 Antworten
vor 1 Jahr
6 July 2022

Hey,

Could somebody look into my problem, it is frustating that everyday i am calling and the problem is still there. What is wrong with you guys.

o2_Manuela
Team
4991 Antworten
vor 1 Jahr
8 July 2022
Lösung

Hello @Kafle ,

when a ticket is openend for you our technicians are already working on the issue.

It can take several days to fix the issue, so right now I can only ask for your patience.

You will get a information via sms or email when the issue is fixed.

I am sure our colleagues will find a good solution.

Keep us posted here if you want to. 😊

Best regards,
Manuela

UtaMAdre
Neuling
4 Antworten
vor 1 Jahr
18 October 2022

I have same problem.

I upgrade my internet DSL connection to cable.

Activation occurred on 04.Oct.

Now I have no DSL or Cable connection. I also called customer support, many times, I reset modem, I gave my mac address from modem and still is not working.

They did a "reset", still not working. I use Cable connection, the router is Fritzbox 6660, in a 3 (drei dose). One is for TV-antena dose, is working, one for "cable" no working and radio

I have also tickets opens, but even if I check the ticket status still the same, on review..dfk!!

I'm surviving with mobile internet.

Any idea how to fix this?

Thanks everyone!!