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Help with Canceling my contract

vor 4 Jahren
21 October 2019
3 Antworten
473 Aufrufe

Pablo Barros
Neuling
0 Antworten

Hi there,

I am moving to Italy and I need to cancel my contract. I have a home flex M DSL contract, and was told I need 4 weeks of notice.

I used the online system to cancel my contract, but it asked me to call the O2 central. I called, and unfortunetely I could not find anyone speaking english. The system told me I have 10 days to cancel my contract, and one week has passed.

My question is if anyone from O2 can help me on canceling my contract.

Thanks,

Pablo

Edit by o2_Tatjana: moved thread to an other category

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Lösung von blablup 21 October 2019, 17:24

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3 Antworten

B

Benutzerebene 7

+1

blablup
Lehrling
9350 Antworten
vor 4 Jahren
21 October 2019
Lösung

In accordance with the terms and conditions, termination is agreed in writing.
As an additional offer, it is possible to alternatively mark the notice in "Mein o2" and confirm by a telephone call. If you are not able to speak German, it is advisable to use the termination in writing instead, i.e. write a letter or send a fax and don’t forget to sign it.

The notice period for "Flex" contracts is 4 weeks to the end of a month.