Hi, I'm having problems with my internet connection, the first 2 days works fine, then works only in the afternoon and now is not working, I have 3 days without internet, I opened the dsl app and it gave me this number 695436, the I tried to call the Callcenter but it was impossible to communicate, what should I do,?
Lösung von o2_Lars
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Hello
if the DSL connection is not working as it should it is always a hassle. You already used the o2 DSL Help App for the mobile phone and e code was generated. Unfortunately we do not have the possibility to open a trouble ticket hier in the community so I recommend to call our technical DSL team. If you do not speak any german I suggest to call with a friend of yours who does since we can not promise that you will reach an english-speaking agent.
I assume there is only one TAE-wallplug and the router is connected directly to this with the cabels that were delivered with it withoout any additionbal cables or hardware (like for example a splitter)?
Regards,
Lars
Hello
since there were no more questions for about a month I am sure that the issue is already resolved and everything is running as it should :-)
Regards,
Lars
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