Warum O2
Warenkorb
 Service
Gelöst

DSL slow and dropping

V
Rang

Hello,

I should have a 50M connection, but it has never (almost two years I have had this connection) been more than ~13M. Also, now with the start of new year, this January, I have only been getting 6M for multiple weeks now. I wonder why do I consistently get so slow internet and why it is so much slower this year and if I will ever receive even close to the promised 50M I am paying for?

Also, this January, the connection is droppin at least once a day, often more. When the internet goes away, the only way to get it back seems to be restarting the router, which then restores the internet, but it is bit annoying to have to restart the router daily or more. Is there anything that can be done? I have O2 provided homebox 2. This issue was there also to a lesser degree before January, but back then (when the speed was also 13M instead of 6M) it happened only maybe once a week, which was less annoying.

Thanks for help

 

icon

Lösung von o2_Manga 16 February 2021, 14:54

Zur Antwort springen

3 Antworten

o2_Manga

Hi @viljale 

welcome to our community. :relaxed:

I think you are still labeled on a ADSL port 16 Mbit/s because of a missing VDSL expansion at your address. If German Telekom offers more than 16 Mbit/s at their availability check we can do the same for you. I already asked my colleagues to check what’s going on with your address and if we are allowed to get more speed. If so, we will arrange a change of technology up to VDSL so you should be able to use the full 50 Mbit/s

 

Greetings 

 

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
V
Rang

Hi 02_manga,

Thanks for the answer. I’ll wait to hear more from you then. I hope this issue gets clarified. I would like to point out that the speed I am getting is only 6M, so even less than the 16M adsl port would indicate, but if you can make it the actual 50M that would be great.

 

Thanks

o2_Manga

Hi @viljale 

 

I’m back with great news. You will get the 50 Mbit/s on March 3rd 2021. You will get a confirmation by email. 

Hope everything works fine afterwards.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica