On 23rd Technician came and did some connectivity and left by saying that now you can connect the router sent by our company (o2 Home box 64441).
Later in the day, I connected the router (as described in booklet).
All lights on router (Power, LAN, DSL) were green but Info light was red. I connected router to my PC and opened router page (o2.box or 192.168.1.1), After doing automatic steps in router web page, Router asked for Zungag-PIN (10 digit code, provided in contract for internet+ phone activation).
In my contract letter, underneath my phone number, there was VOIP-PIN (10 digit code) for internet activation. I inserted it in router page (Zungag-PIN). But router is not accepting it. It says it as wrong pin. From that day to today, I got stuck. (Picture attached)
I tried live chat (o2), they denied for DSL matters, three times I called to their hotline, they could not help me, Just they repeated the same 10 digit code to insert in router and it should work. I wasted a lot of time for calls (30-40min per call).
Finally I called through my German colleague to hotline, Really they were very soft and friendly with her. This is very unfortunate. The service center guy tried to help and repeated the same 10 digit number for activation. He said I am resetting all the data, now probably it will work. But it is not working...................... Very unfortunate ..... very torturing... I sent many emails to o2 and telefonica on their different email address but no reply.
..............No Internet ...................... No help ........... This is o2 DSL .........
Then I decided to terminate (kundigung) my contract. But o2 DSL department said you are welcome to terminate in 2019 (after 2 years). Your initial 14 days are counted from the day of application not from day of activation.
Although my contract started from 23-10-2017 and when asked for termination it was 27-10-2017.
Either they sent me wrong router or wrong activation PIN. (Picture attached)
Thanks for reading this story----------------------------------- So who can help me please.
edit by Tom__: Screenshot with DSL-PIN removed, data protection
Lösung von RudiRatschlag
Telefon: 089 - 78 79 79 40 0*
*gemäß Tarif für Anrufe in das dt. Festnetz.
Mo-Fr 7.00-20.00 Uhr
Sa 10.00-18.00 Uhr
whether it is a misunderstanding. In this case they may give you a contract without the Aktivierungsgebühr or a refund somehow.