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DSL Outage Since One Week - What to do?


Hello,

I have O2 my Home M DSL at home and it’s been working smoothly for the last few months, except last Friday, 1st October I woke up and there was no internet.  I went through the usual process of restarting the router and called O2 that evening to report the problem.  They provided me the ticket number XXXXXXXXXX and it was “an den technischen Außendienst übergeben”, but since then nothing…

 

I work from home, so this is a major issue for me.  What can I do?  How much longer do I need to wait?

Thanks,

Charles

Edit o2_Lars: Please never post any personal information in a public forum.

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Lösung von Nickname2021 9 October 2021, 17:06

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Hello @Nickname2021,

I am sorry to hear there are issues with your internet connection :-/

If you already opened a trouble ticket with our technical staff all necessary steps will be taken to make sure that the connection is up and running again as soon as possible.

In such a case I can only ask for some patience, sorry. Please excuse any inconveniences.

Regards,

Lars

Thank you, Lars, the connection was repaired yesterday and works now.

 

Best Regards,

 

Charles

Hi @Nickname2021,
I am glad to read that everything is working again now.
I wish you a nice Sunday.
Kind regards
Larissa

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