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DSL order


Hi,

Is there a main o2 email address where I can send a complaint email? I had a really disappointing and frustrating experience after ordering my DSL connection in Berlin and would like to raise an issue. 

Any help is appreciated.

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

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Lösung von blablup 6 Mai 2021, 11:26

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Benutzerebene 7
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No. o2 does not offer customer service by e-mail. 

So what is the way to contact them? This is impossible that such a huge company has no email availability 

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https://www.o2online.de/kontakt

Benutzerebene 7

Hi @Klauds.F 

Welcome to our o2 Community. 

Maybe you can tell us here what went wrong and go a bit more into detail

when you say “i had a really disappointing and frustrating experience after ordering my DSL connection in Berlin”

We would love to help you. 

Best regards Matze 

 

  

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