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DSL not working for 10 days

L
Rang

Hello, 

I am not having internet for 10 days now, is it possible to check remotely if there is a problem with the line, or do I need to really have a technician come and check the line? 

I tried calling the hotline but my German is still too limited to navigate the menu. 

I have a DSL contract and a 6431 modem. I tried a factory reset, but still the DSL light keeps blinking, and on the PC configuration it doesn't go over the first step (Status der Aktivierung, no).

Thanks

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Lösung von Joe Doe 29 October 2019, 05:00

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4 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Luso sorry, but you must make before a technical ticket. Your can made a pre ticket over the DSL help app and than confirm it over phone. 
From 10 am up to 3pm you have a chance to get an english speaken operator. Please ask for such a operator.
 

https://hilfe.o2online.de/english-o2-community-43/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
Benutzerebene 7

Hello@Luso,

I transfered this posting into our english community.

Was@Joe Doe able to help you with his comment? If you encounter difficulties with your DSL connection our o2 DSL help app that you can download for your smartphone may help in troubleshoot some things. If this does not help however a ticket over our technical DSL departement is necessary.

If you do not speak german that well maybe a friend of yours who does may help you with this call?

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
L
Rang

Hi,

First, thanks for moving the topic to english community. I was browsing this topic and thought I had posted here, but likely messed up the tags (not used to do this from the phone).

Then I will do as Joe Doe recommended. I could not do it as I was busy at work, but will try to call before 3 PM if I get help in English.

Just one more thing, can you please provide the link for an internet contract cancellation form? I am on the 3rd year of a 2 year contract, and want to make sure I cancel it this time.

You can close /mark the topic as solved, then.

Thank you both for your help.

o2_Lars
Benutzerebene 7

Hi@Luso,

I assume you were already able to open a ticket for the DSL connection? I am sure it will be up and running soon then :-)

To mark your contract for cancelation please login in “Mein o2”. Then select “Tarif & Optionen” on the left hand side. After doing so, chose the tab “Vertrag verwalten” on the righzt side. 

Scrolling down you will find “Kündigung vormerken”. Click this and you will be led to a page were you will find a phone number to confirm the cancelation.

Of course you can also send a letter to us, you will find the address to send it to on every invoice above your address.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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