Frage

DSL is not working since the last couple of days


I was working and suddenly my DSL went off and I noticed that the DSL light in my fritzbox was not lit. I tried all troubleshooting steps (checking the wired connections, restarting my modem and checking DSL interference) but no luck. I called Hotline and set up a appointment for technician visit and noone showed up on the day and time mentioned. when called hotline they initially said that technician definitely visit the day mentioned and after couple of hours  when called, they said the technician will visit another day. by that time it will be a week for me without internet and it is extremely necessary in this situation considering a lot of people are working form home due to corona. It is frustrating how each agent can convey a different information without considering the customers consequences.


4 Antworten

Benutzerebene 7
Abzeichen

@Ram_Prashanth did you have a ticket number (please don’t post here)? What kind of Fritzbox you use?

Hello @Ram_Prashanth,

 

welcome to our community!

 

A failure of the DSL connection is always very annoying, I can understand your displeasure. Have you already been contacted for a new appointment? If you have a mobile contract with us as well, you can also ask for free data volume to bridge the waiting time.

 

Kind regards

Giulia

Hello @o2_Giulia,

I was given another appointment for today and unfortunately the technician hasn’t arrived yet. I am hoping that he would show up in the next couple of hours. the challenge is that I don’t have a mobile contract to ask for the free data volume. 

 

welcome to our community!

 

A failure of the DSL connection is always very annoying, I can understand your displeasure. Have you already been contacted for a new appointment? If you have a mobile contract with us as well, you can also ask for free data volume to bridge the waiting time.

 

Kind regards

Giulia

 

@Ram_Prashanth did you have a ticket number (please don’t post here)? What kind of Fritzbox you use?

I have a Fritzbox 7490 and a O2 box and the issue is the same with both of them. Apparently, the technician has missed his appointment for the second time today which is quite frustrating because we had to be at home for the whole day expecting a technician and they have the liberty to ignore customers. 

Deine Antwort