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DSL Internet connection issue


I have connection issue with DSL Router O2 box 6431 for past 3 months, no response from O2. I have case number: 587 337. It is very clear no DSL connection with Router. Is anyone assist here to resolve the issue. I have installed app and created the ticket number as ‘587 337’. I am not sure about next step, O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot.  

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Lösung von schluej 21 November 2020, 09:40

Moin Moin,

you have to call 089 78 79 79 40 0

After you get “O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot.” stay on the phone!!!! You will get an operator after that. 

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3 Antworten

Moin Moin,

you have to call 089 78 79 79 40 0

After you get “O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot.” stay on the phone!!!! You will get an operator after that. 

Benutzerebene 7

Hallo @tamilnadu and welcome to our o2 community :-)

I am sorry to hear you encountered issues with your DSL connection. Having a look at the connection I am glad to see that the ticket that you opened with our DSL technical department on friday already was succesful and your DSL connection is up and running again :-)

If there are still any open questions feel free to ask, we will answer as soon as possible :-)

Regards,

Lars

Yes, it is resolved now. Thanks!

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